Cancellation & Refund Policy

1. User-Initiated Contest Cancellation

• Pre-Contest Cancellation: If you wish to cancel your participation in a contest before it starts, you may do so within the timeframe specified on the contest details page. Upon successful cancellation, any entry fees paid will be refunded to your account balance.
• Post-Contest Start: Once a contest has commenced, cancellations are not permitted. Entry fees become non-refundable after the contest begins, as outcomes are determined by the real-life performance of the players.

2. Contest Cancellation by Fantazuvix

• Insufficient Participants: If a contest does not reach the minimum participant threshold, Fantazuvix reserves the right to cancel the contest. In such cases, all entry fees will be fully refunded to the participants.
• Technical Issues: Should there be technical difficulties, server issues, or other unexpected circumstances that hinder fair contest conduct, Fantazuvix may cancel the contest. Participants will be notified, and entry fees will be refunded.
• Rule Violations: If a contest is canceled due to participants violating our Fair Play Policy or other rules, refunds may not be issued to those involved in the violation.

3. Refund Policy

• Eligible Refunds: Refunds are typically processed for the following reasons:
  • Contest cancellation by Fantazuvix.
  • User-initiated cancellations prior to contest commencement.
  • Errors in billing or payment.
• Refund Method: Refunds will be credited back to your Fantazuvix account balance. You may use this balance for future contest entries or request a withdrawal in accordance with our standard withdrawal procedures.
• Non-Refundable Situations: The following scenarios do not qualify for refunds:
  • Disqualification from a contest due to rule violations.
  • Losses incurred during gameplay based on the performance of chosen players.
  • Any requests made after the contest has started or concluded.

4. Withdrawing Your Account Balance

• Withdrawal Requests: Users may request to withdraw their account balance at any time, subject to the minimum withdrawal amount outlined on our platform. Withdrawals will be processed to the payment method linked to your account.
• Processing Time: Withdrawal requests are usually processed within 3-5 business days. However, processing times may vary based on your payment provider.
• Withdrawal Fees: Fantazuvix may impose a nominal fee for processing withdrawals. Any applicable fees will be clearly communicated during the withdrawal process.

5. How to Request a Refund or Cancellation

• Contact Us: To cancel a contest entry or request a refund, please reach out to our customer support team at [email protected]. Be sure to include pertinent details such as your account information, the contest in question, and the reason for your request.
• Review Process: Our team will review your request and respond within 24-48 hours. We may ask for additional information to facilitate your request.

6. Changes to the Cancellation & Refund Policy

Fantazuvix reserves the right to update or amend this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our services following any changes signifies your acceptance of the revised policy.

7. Contact Us

For any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].